Last updated: [date]
These Terms and Conditions apply to every booking made on the Travel to Rome Italy website (traveltoromeitalysrls.com). By placing an order you agree to them in full.
1. Who we are
Travel to Rome Italy is a private tour and ticket reseller, operated by [Company legal name], [registered address], VAT [number], [email], [phone].
We are not the Vatican Museums or the Holy See. We sell tickets, guided tours and related services for the Vatican Museums and other sites. Entry is controlled by the official Vatican Museums authorities, and their rules apply to every visit.
2. Booking and eligibility
- You must be at least 18 years old to book.
- You must enter the full name of every visitor in the booking, exactly as shown on their identity document.
- Each visitor must bring a valid photo ID on the day of the visit.
- Reduced tickets require proof of eligibility on the day. This applies to children and young people aged 7 to 18, and students up to 25 with a valid International Student Card or university card.
3. Prices and payment
All prices are shown in euro at checkout and include the ticket price and any booking or pre-sale fee shown before you pay. Payment is taken in full when the booking is confirmed. Card payments are processed by our payment providers.
4. Confirmation
After payment you receive a confirmation email with your booking code and voucher. Keep this code. You must show the ticket or voucher, in digital or printed form, on the day of the visit.
5. Changes and cancellations
- Dates, times and visitor names cannot be changed once a booking is confirmed.
- The number of visitors cannot be increased or decreased after booking.
- Tickets and vouchers are non-refundable, as set by the Vatican Museums.
- [Company to confirm: any exceptions or refund cases we accept, for example a closure of the museum on the day of your visit.]
6. Entry on the day
- Arrive at the time shown on your ticket. Late arrival may mean you lose the reserved entry and must use the standard queue, with no refund.
- Keep your tickets with you for the whole visit. They may be checked at any point.
- The Vatican Museums may close sectors or change opening hours at short notice. A closure does not entitle you to a refund.
- Groups have a maximum size set by the Vatican Museums (currently 20 people plus a guide for most groups, and 30 for school groups). Group rules are enforced at the entrance.
7. Dress code and conduct
Visitors must dress respectfully. Bare shoulders, very low necklines and shorts that do not cover the knees may not be allowed in. Visible items or tattoos that offend the Catholic faith may also be refused entry.
Entry may be refused for signs of alcohol or drug use, or for behaviour that puts other visitors or the artworks at risk. Staff instructions must be followed at all times.
8. Photos, filming and drawing
Photography for personal use is allowed in most areas, but not in the Sistine Chapel. Flash, tripods, drones, laser pointers and selfie sticks are not allowed. Touching artworks and decorated surfaces is forbidden.
9. Audio guides and tours
Audio guides and the official group listening devices are available at the museum, with prices shown on the booking page. Guided tours follow the schedule and rules of the tour operator listed in your booking.
10. Animals
Animals are not allowed in the museums, except assistance dogs for visually impaired visitors, which must be on a lead and muzzled.
11. Accessibility
Visitors with a certified disability of more than 74% may be eligible for free entry, which must be confirmed on the day with the required certificate. Please contact us before booking if you need help.
12. Liability
We are responsible for the booking service we provide. We are not responsible for changes made by the Vatican Museums, closures, queues, weather or any event outside our control. Nothing in these terms limits liability that cannot be limited under law.
13. Personal data
We use your personal data only to process your booking, send confirmations and provide customer support. Payment card details are handled by our payment providers and are not stored by us. For details, read our privacy policy.
14. Governing law
These terms are governed by the laws of Italy. Any dispute is subject to the courts of [city], Italy.
15. Contact
For questions about a booking, email [email] or call [phone].
